Not Good Enough - Castle Hill Service Centre
Posted: Wed Feb 11, 2004 8:39 pm
Found this while doing my weekly research. Some of you might be interested.
From www.notgoodenough.com.au
chy
------------------------------------------
Castle Hill Service Centre
"Why was the gearbox initially replaced, when the fuel lines were causing the problem?", asks Banwait
On January 7 2004, my car started stalling while driving. I managed to get it to Castle Hill Repair Centre (formerly Castle Hill Mitsubishi Repair Centre) and explained the symptoms to the staff there. I instructed them to look over it and call me when they found the problem.
A day later the mechanic told me that it required a gearbox overhaul [$1,900], and that it would take 2 days.
7 days later I picked up the car.
Next week the exact same problem recurred. This time I had it towed. I was told it might be another problem even after I said the SAME thing was happening as before.
The next day I was told the inhibitor switch was faulty, and this was replaced.
2 days later the problem recurred. I again had it towed. I advised them again the same problem was happening, and they said they would look over it and let me know. I told them a 100 times that it can't have been the gearbox at fault, they just kept saying leave it to us, leave it to us.
A few days later I got a fax saying the fuel filter, fuel lines; fuel pump all needed cleaning/replacement [$700].
So why was the gearbox initially replaced, when the fuel lines were causing the problem? I never told anyone to replace the gearbox, I asked for the stalling issue to be resolved. I asked the manager and he has no answer.
He said the car was given to a sub-contractor for the gearbox repair, thus it is “not their problemâ€
From www.notgoodenough.com.au
chy
------------------------------------------
Castle Hill Service Centre
"Why was the gearbox initially replaced, when the fuel lines were causing the problem?", asks Banwait
On January 7 2004, my car started stalling while driving. I managed to get it to Castle Hill Repair Centre (formerly Castle Hill Mitsubishi Repair Centre) and explained the symptoms to the staff there. I instructed them to look over it and call me when they found the problem.
A day later the mechanic told me that it required a gearbox overhaul [$1,900], and that it would take 2 days.
7 days later I picked up the car.
Next week the exact same problem recurred. This time I had it towed. I was told it might be another problem even after I said the SAME thing was happening as before.
The next day I was told the inhibitor switch was faulty, and this was replaced.
2 days later the problem recurred. I again had it towed. I advised them again the same problem was happening, and they said they would look over it and let me know. I told them a 100 times that it can't have been the gearbox at fault, they just kept saying leave it to us, leave it to us.
A few days later I got a fax saying the fuel filter, fuel lines; fuel pump all needed cleaning/replacement [$700].
So why was the gearbox initially replaced, when the fuel lines were causing the problem? I never told anyone to replace the gearbox, I asked for the stalling issue to be resolved. I asked the manager and he has no answer.
He said the car was given to a sub-contractor for the gearbox repair, thus it is “not their problemâ€